Cancellation Policy

The following standard cancellation policy shall apply to all Catering Services provided by EFG Inflight Ltd. under the terms of the Contract:

A. Alcoholic beverages and In-stock Items
All alcoholic beverages and in-stock items, which includes those items which have not been specially ordered or prepared by EFG Inflight Ltd, may be cancelled by Customer without any charge to Customer provided notice of cancellation is received by EFG Inflight Ltd. six (6) hours or more prior to the scheduled Delivery Time. The scheduled delivery time is defined as that time designated for delivery of the Catering Order and conveyed to EFG Inflight Ltd. and not the scheduled flight time. Should Customer cancel an order for cold food, alcoholic beverages or in-stock items at any time within six (6) hours prior to the scheduled delivery time, Customer shall be required to pay the full amount of the Catering Invoice for those items.

B. Cold Foods and Cooked Items

All cold and cooked food may be cancelled by Customer without any charge to Customer provided that notice of cancellation is received by EFG Inflight Ltd. more than twelve (12) hours prior to the scheduled delivery time.

Should Customer cancel an order for cooked food within twelve (12) hours prior to the scheduled delivery time, Customer shall be required to pay the full amount of the Catering Invoice for those items.

C. “Late Orders”

For the purpose of this document “Late orders” are the orders placed less than 24 hours before scheduled delivery time. Should Customer cancel, at any time, a Catering Order designated as “Late Order”, Customer shall be required to pay the full amount of the invoice for those Catering Services designated as “Late Order”.

D. Special Orders and Preparation of Catering from Recipes provided by the User

Special orders include all items which EFG Inflight Ltd. must either shop for or order from a third-party vendor specifically for the catering order at issue and all recipes made by EFG Inflight Ltd. at the request of the User. Special orders may be cancelled without any charge to Customer provided notice of cancellation is received by ASN twelve (12) hours or more prior to the scheduled delivery time.

Should Customer cancel a special order any time within twelve (12) hours prior to the scheduled delivery time, Customer shall be required to pay the full amount of the Catering Invoice for those special order items.

If the special order contains non-perishable items, EFG Inflight Ltd. is to hold at its Catering facility all such non-perishable special order items pending further direction from Customer.

When Catering Orders contain a combination of the above categories of catering, it is the responsibility of EFG Inflight Ltd. to apply the standard cancellation policy to the Catering Order. It is recognized that for the purpose of this Agreement that since Catering Orders may contain a combination of the above categories of catering, that depending on the category of catering and the time in which notice of cancellation is received, Customer may be charge for certain items of catering and not charge for other items.